Emergency. One call.
Boots on the ground in 45.
Flood, fire, power loss, security breach or hazardous incident — our national on-call rota has a qualified incident commander and a mobilised engineering team standing by in every region, every hour of every day of the year.
Three levels. One accountable desk.
Tell us what you're facing — or just dial zero and describe it. We classify, respond, and keep you updated every step of the way with auditable timestamps.
Six steps. Zero surprises.
From the moment you hang up the phone to the final lessons-learned review — every step in our playbook is mapped, timestamped, client-visible and independently auditable.
Dispatch
Hotline triage, level set, commander assigned.
Acknowledge
Client update within SLA window, live ETA shared.
On-site
Engineer attends, assesses, client walkthrough.
Contain
Immediate mitigation, safety cordon where needed.
Remediate
Full repair, tested, signed off by site lead.
Close
Incident report, actions log, lessons review.
The six most common P1 callouts.
Every one of these scenarios has a pre-approved response plan, a kit in every regional hub, and a trained team ready to roll.
Flood & Water Damage
Burst pipes, roof leaks, sprinkler discharge, sewage backup.
Fire & Smoke
Post-fire board-up, soot clean, odour neutralisation.
Power & Utilities
Full / partial loss, generator hook-up, UPS, HVAC recovery.
Security & Intrusion
Unauthorised access, lock failure, perimeter breach.
HVAC Down
Full plant failure, chiller / boiler tripped, cooling towers.
Hazardous / Bio
Spill, contamination, bio-hazard, sharps, mould remediation.
If it's 3am and it's leaking, we're already awake.
Call the hotline.
Save the number in your phone now. Program it into the front desk speed dial. Print it and stick it on the plant room door. When the worst happens, the fastest route back to normal is one call — no IVR, no ticket queue, no hold music.